Question 1

What product lines are available?

Accepted Answer

Atenas offers three lines: Standard (best cost-benefit for large-scale operations), Premium (greater durability and superior finish, our most popular line), and Elite (maximum resistance with M.O.L.L.E. modular configuration for special tactical operations). Each line includes vest covers, jackets, and specific accessories.

Question 2

Can I customize the uniforms with my company's logo?

Accepted Answer

Yes. We offer full customization: logo embroidery, silk screen printing, color selection, ID patches, and custom tailoring. Customization is included in orders with qualifying volume — specify your needs when requesting a quote.

Question 3

What is the difference between Soft Polyester, Polyester 600, and Ripstop fabrics?

Accepted Answer

Soft Polyester is lighter and more comfortable, recommended for indoor operations with less physical wear (average lifespan of 3 to 4 months under intensive use). Polyester 600 is denser and more resistant, recommended for outdoor operations (6 to 8 months). Ripstop-Polyester has an interlocked weave that prevents tear propagation, making it the most durable (over 12 months). The Elite line uses tactical-grade Ripstop.

Question 4

Do you offer special sizes?

Accepted Answer

Yes. Our size range goes from S to 3XL. For personnel outside the standard range, we offer custom tailoring adjustments made to order. Provide specific measurements when requesting a quote.

Question 5

Are Atenas products compatible with ballistic vests from all brands?

Accepted Answer

Our covers are designed to fit the most commonly used vest models in the Brazilian private security market. For vests with unusual specifications, we recommend sending the dimensions so our team can assess compatibility before ordering.

Question 6

What is the minimum order?

Accepted Answer

We accept orders starting from 10 units. Orders above 50 units get access to the best commercial terms, full customization, and priority delivery. For orders under 10 units, we check ready-to-ship availability.

Question 7

What is the production and delivery lead time?

Accepted Answer

The standard lead time is 15 to 30 business days after order approval and down payment, depending on volume and customization complexity. Rush orders can be evaluated on a case-by-case basis. We work with tracked carriers for delivery across Brazil.

Question 8

Do you provide samples before ordering?

Accepted Answer

For orders of 50 units or more, it is possible to request a product sample (with or without customization) before full batch production. Contact our sales team for specific terms.

Question 9

How does the purchasing process work?

Accepted Answer

1. Quote request (website form or WhatsApp) → 2. Consultation: our team identifies the ideal line and products for your operation → 3. Development: visual sketch with customization → 4. Approval and down payment → 5. Production (15 to 30 business days) → 6. Tracked delivery → 7. After-sales support.

Question 10

Do you issue invoices?

Accepted Answer

Yes. We are a fully registered company (CNPJ 17.033.555/0001-32) and issue invoices for all sales. We serve both businesses (B2B) and individuals (B2C).

Question 11

What payment methods are accepted?

Accepted Answer

We accept bank transfers (TED/PIX), bank slips (boleto), and credit cards (terms upon request). For clients with ongoing supply contracts, we offer special installment conditions.

Question 12

Do the products have a warranty?

Accepted Answer

Yes. All Atenas products come with a warranty against manufacturing defects (stitching, clasps, embroidery). The specific terms and duration depend on the line and product. In case of any non-conformity, contact our team.

Question 13

How does part replacement work?

Accepted Answer

Clients with a purchase history have access to replacements with the same specifications as the original order — ensuring consistency of color, fabric, and customization even months after the initial order. This is one of the key advantages of working directly with a manufacturer.

Question 14

What should I do if I receive a defective product?

Accepted Answer

Contact our team via WhatsApp at (11) 93038-0236 or email comercial@atenas.net.br with photos of the defect and the order number. We evaluate and resolve the issue within the agreed contract timeframe.

Question 15

Do you deliver to all of Brazil?

Accepted Answer

Yes. We serve all 27 states with partner carriers. Freight is calculated by zip code at the time of the quote. For large volume orders, we negotiate special freight conditions.

Question 16

Is there a distributor program?

Accepted Answer

Yes. Companies interested in reselling or representing the Atenas line in their region can register for the distributor program. We offer a demo kit, differentiated pricing, catalog, and dedicated commercial support.

Question 17

Do you handle public tenders?

Accepted Answer

We are qualified to participate in public tender processes. For more information on product certification and required documentation, contact our sales team.

Answering your questions

Categories

Products & Customization

Orders & Commercial Processes

Warranty & After-Sales Support

Logistics & Distribution

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